FE Metcalfe Current Status & Response

We have been addressing the complex and evolving challenges created by the coronavirus (COVID-19).

Our top priorities are taking care of our staff by working safely and supporting our clients by continuing to provide you with our usual service. We continue to follow the advice and guidelines from Public Health England and the government.

We have taken the decision on 24th March to close or our Ripon office. Our staff and directors are now working from home. Our business remains open and we are able to continue to provide our normal service to clients.

All staff remain contactable during their normal working hours on their usual email address, by calling the office phone number or by emailing mail@femetcalfe.co.uk. Phone messages will be taken and passed to staff who will then return your call.

In line with current government guidelines, we are making changes to the way in which we work and communicate with you, this includes:

  • Moving to telephone or video conferencing
  • Utilising Openspace, our secure platform, for sharing information will you and for you to provide us with your electronic records
  • Assisting clients to provide us with your records if you are unable to bring these into the office. You should call the office if you have records that you want to deliver to us so that we can arrange this with you.

In the weeks ahead, we will continue to monitor and respond to COVID-19, providing you with relevant information and updates as the situation develops. We will use our website www.femetcalfe.co.uk as the primary form of communication for regular updates. Our website has a dedicated COVID-19 page with summary of and links to the latest government measures to support businesses and employers.

Despite the unprecedented challenges to the way that we operate all of us at F E Metcalfe & Co remain committed to ensuring we can continue servicing our clients and looking after the safety of our staff. Whilst adjustments may be required to be made as the situation develops we are confident that the measures we have in place will help us achieve both of our top priorities.

Geraint Evans
Managing Director