FE Metcalfe Current Status & Response
Updated on 15th July 2021
We continue to address the complex and evolving challenges created by the coronavirus (COVID-19).
Our top priorities are taking care of our staff by working safely and supporting our clients by continuing to provide you with our usual service. We continue to follow the advice, guidelines and restrictions from Public Health England and the government.
We have complied with the government’s guidance on managing the risk of COVID-19 in our office. Following the Government’s latest guidance and the movement to Step 4 of the Government roadmap our Ripon office will open to clients from 19th July 2021.
Our reception is open. We encourage visitors to the office to wear face masks when entering the reception area and moving through the office. Hand sanitiser is available to use before entry into the meeting room.
Our preferred location for client meetings remains an external venue in Ripon that is spacious and well ventilated. Where this is not possible we will use our meeting room for meetings of up to 4 people. Visitors will be asked to follow certain meeting protocols to reduce the risk of transmission.
We will continue to monitor and respond to COVID-19, providing you with relevant information and updates as the situation develops. We are using our website www.femetcalfe.co.uk as the primary form of communication for regular updates. Our website has a dedicated COVID-19 page with summary of and links to the latest government measures to support businesses and employers.
The changes we have made over the last year to the way in which we work and communicate with you are still relevant in the current situation. These include:
- Moving to telephone or video conferencing where possible
- Arranging meetings at alternative locations where the risk of being subject to COVID 19 track and trace issues is lower
- Utilising Openspace, our secure platform, for sharing information with you which also allows you to provide us with your electronic records
- Assisting clients to provide us with your records if you are unable to bring these into the office.
Despite the challenges to the way that we operate all of us at F E Metcalfe & Co remain committed to ensuring we can continue servicing our clients and looking after the safety of our staff. We are confident that the measures we have in place will help us achieve both of these priorities.